Refund policy
We want you to feel as good about your order as you do about a Sunday morning at the cafe. If something's not right, get in touch — we'll sort it.
Coffee & Packaged Goods
If your order arrives damaged, faulty, or not as described, email us at within 14 days of delivery with your order number and a photo where relevant, and we'll offer a replacement or refund.
Because coffee is a consumable, we can't accept returns for change of mind once a bag has been opened. Unopened, unused items can be returned within 14 days of delivery for a refund — you'll just need to cover return postage.
Refunds are processed back to your original payment method within 5–10 business days of us receiving and checking the return.
Gift Cards
Gift cards are non-refundable and can't be exchanged for cash, except where required by law. Lost or stolen gift cards can't be replaced unless you can provide proof of purchase.
In line with Australian Consumer Law, our gift cards don't expire for at least 3 years from the date of purchase, and we don't charge post-purchase fees (like account-keeping fees) that would reduce their value.
Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that can't be excluded — you're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
Questions?
Reach us at or call 0432 636 570 — or pop into the cafe at 42 Main Street, Samford Village, QLD 4520.
[Placeholder email used above — swap for your preferred contact address, or I can update it to if that's what you want customer-facing.]